SystemNeon collects information that helps us provide effective business activity analysis services to our clients in Vietnam and beyond. We're transparent about what we gather and why it matters for your experience.

We collect this information through direct submission via our contact forms, during consultations, through our analysis platform, and automatically when you browse our website. Every piece of data serves a specific purpose in delivering valuable insights for your business.

Your information powers our ability to deliver meaningful business analysis and support. We use what you share to create customized reports, identify trends in your business activities, and provide strategic recommendations that actually make sense for your situation.

Beyond analysis, we use your data to communicate important updates about our services, respond to your questions promptly, and continuously improve our platform based on real usage patterns. We also process information for essential business functions like billing, compliance with Vietnamese regulations, and maintaining the security of our systems.

We never use your business data for any purpose you haven't explicitly agreed to. Each analysis project involves clear communication about what information we need and exactly how we'll use it to generate your results.

You maintain significant control over your personal information. Under Vietnamese privacy laws and international best practices, you have several important rights that we actively support.

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We respond to all privacy requests within 30 days and never charge fees for reasonable requests.

Protecting your business information is fundamental to our operations. We've implemented comprehensive security measures that protect data both in transit and at rest, with regular updates to address emerging threats.

We also maintain secure backup systems, implement regular software updates, and follow established incident response procedures. In the unlikely event of a security breach affecting your data, we'll notify you promptly and take immediate action to minimize any impact.

We share your information only when necessary to provide our services effectively or when required by law. SystemNeon does not sell personal data to third parties or use it for advertising purposes unrelated to our business analysis services.

Limited sharing occurs with trusted service providers who help us operate our platform — cloud hosting providers, email communication services, and payment processors. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

We may also share information when required by Vietnamese law enforcement, court orders, or regulatory requirements. In such cases, we'll notify you unless legally prohibited from doing so.

For international clients, some data processing may occur outside Vietnam through our technology partners. We ensure these transfers meet appropriate privacy protection standards and maintain the same level of security you expect from us directly.

We keep your information only as long as necessary to provide services and meet legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements in Vietnam.

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases, though we may need to retain some data to comply with legal obligations or resolve disputes.

Our website uses cookies and similar technologies to improve your experience and understand how our platform is used. Most cookies we use are essential for basic website functionality, while others help us analyze usage patterns and provide personalized content.

Essential cookies enable core features like secure login sessions and form submissions. Analytics cookies help us understand which pages are most useful and where visitors might encounter difficulties. We don't use cookies for advertising or tracking across other websites.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but won't prevent you from accessing our main services or contacting us for business analysis needs.

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When significant changes occur, we'll notify existing clients via email and post updates on our website.

Minor updates — like clarifying existing practices or updating contact information — will be posted directly to this page with a revised effective date. We encourage you to review this policy periodically, especially before sharing additional information with us.

Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with significant changes, please contact us to discuss your concerns or request data deletion before the new policy takes effect.